Ordering | Shipping | Return Policies
- All sales are final and non-refundable
- If item is defective and/or broken please contact email@example.com within 30 days from the day of purchase; include: name, order number, and a picture/video of the broken item and new item will be shipped to the same provided address.
- Defective/Broken items will be exchanged, unfortunately no refunds.
- Please do not select pickup option if you are not able to pickup your items within the office hours provided Monday - Friday 10am - 2pm CST
COVID-19 Update: A message to our Tiara's Crown Collection family
What does this mean for you?
- Processing times may be delayed. Generally processing times are within 3-7 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
Orders can be tracked once you received a shipping confirmation in your email inbox at: https://www.usps.com/
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub.
IF YOUR ORDER IS LATE
We ask that you please be patient. Orders will ship as quickly and securely as possible. One of our main concerns is for you to receive your order from us, and we will do our part to make this happen. Feel free to email us if a domestic order has not been delivered since 2 weeks after it has shipped, or an international order has not been delivered since 5 weeks after it has shipped. We will try our best to work with you to locate your package. Please note, there may be delays with USPS international or during covid-19, sales, and holidays. We can not issue a refund while a package is still in transit.
ORDERS DELIVERED BUT NOT RECEIVED
Having a safe delivery location is the customer’s responsibility. You can follow the tracking updates to know when a package will arrive at your location. After the tracking shows a successful delivery, then we consider an order completed. If a package is missing from your location, we are happy to assist to help locate your order. However, if the missing package is due to an issue at the shipping address (example: theft) or an incorrect address, we are not able to replace or refund your order. We strongly suggest to use a safe and correct shipping address when placing your order and keep an eye on the tracking for delivery.
Tiara’s Crown Collection is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at firstname.lastname@example.org
- UPS does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.
- Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
- Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.
Shipping and Delivery Problems
If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Tiara’s Crown Collection to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Tiara’s Crown Collection, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, we will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Tiara’s Crown Collection to make any necessary corrections. Product discrepancies not notified to Tiara’s Crown Collection within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.